Refund policy

Your operational confidence is paramount. If your gear doesn’t meet the standard, leverage our straightforward return and refund process

Returns

We only accept returns for items that arrive damaged.

No refunds for:

• Change of mind
• Incorrect selection
• Scent or preference dissatisfaction
• Opened or used products

Eligibility

Contact us within 24 hours of delivery with clear photos of:

• The damaged product
• The outer packaging
• The shipping label

Resolution

If approved, we will offer:

• A replacement (if available), or
• Store credit

Exchanges

Due to hygiene and safety reasons, Fragify does not offer refunds or exchanges for change of mind.

8. Contact Information

If you have any questions about your returns, just reach out to us at hello@fragify.au. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9:00 AM – 5:00 PM (AEST), to help you out.